Return Policy

Returns 
All claims must be made within 24 hours upon receipt of goods. If 24 hours have gone by since your purchase, unfortunately we can not offer you a refund or store credit.

Please ensure to check your delivery as soon as it arrives. We can offer full refunds on damaged or spoiled produce, however, due to the high-volume of orders we cannot exchange or collect back items. It will your responsibility to dispose of the product.

To be eligible for a refund, you must be able to prove the item arrived in damaged or spoiled condition. We may request photographic proof.

There is no option for re-delivery and we are not to be responsible for any theft or damages incurred on items not accepted by a person. If nobody is home the products will be left outside in a safe area.

We are not to be held accountable for the quality of produce after it has ripened.

To initiate a return please send an email to homedelivery@exoticorchard.com with the subject as so:

"Return: Order #"

Example: Return: Order #5004

Refunds (if applicable) 
Once your return email is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at homedelivery@exoticorchard.com. 

Exchanges 
Due to the high-volume of orders we cannot exchange or collect back items. It will your responsibility to dispose of the product.